Privacy Policy

SMS Privacy Policy

The Town Dentist is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we handle the Personal Information collected and received from you in connection with your use of the SMS Service (“Service”), which is provided through a third-party service provider. This Policy is incorporated into our Terms of Service.

By using the Service, you agree to the terms of this Policy. The Town Dentist reserves the right, in its sole discretion, to modify or update this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your reference. Changes are effective immediately upon posting. Your continued use of the Service after any changes to the Policy constitutes your acceptance of those changes.

Personal Information refers to data that can be used to identify you individually, such as your mobile phone number, user/screen name, and any Personal Information included in messages sent through the Service.

Information We Collect
Through the Service, The Town Dentist will receive the following information from our third-party service provider:

• Your mobile phone number when you send a text message to us.
• The content of any messages you send to us or other users of the Service.
• Any user or screen name you choose in connection with the Service.
• Any feedback or comments you send regarding the Service.

How We Use Your Information

We use your Personal Information to:

• Provide you with appointment reminders, confirmations and cancellations.
• Respond to your inquiries and requests.
• Improve the Service and patient support including dental care and treatments.
• Contact you with important notifications related to emergency alerts or office closures.
• Conduct internal research for quality improvement.
• Generate anonymous reports for internal or external use.

The Town Dentist stores messages you send through the Service on our servers, which are hosted by third-party providers.

Information Disclosure

We will not sell or rent your Personal Information to third parties. However, we may disclose your information in the following limited situations:

• To enforce our Terms of Service.
• To trusted third parties who assist us in processing Personal Information to provide service. These third parties are required to adhere to confidentiality agreements and this Policy.
• If required by law, such as in response to legal orders or to protect the rights, property, or safety of our users.
• In connection with a merger, acquisition, or asset sale involving The Town Dentist. 
• No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared
  with any third parties.

Security

We take precautions to secure your Personal Information, including working with our third-party service providers to protect your data. However, we cannot guarantee that unauthorized parties will never access your information. Messages sent through third- party infrastructures (such as mobile carriers or SMS platforms) are beyond our control.

You are responsible for the security of any information you transmit to other users of the Service. We recommend not sharing sensitive or personal data in SMS communications.

Opting In

You can opt in to the Service by:

• Providing your phone number through our online platforms.
• Sending a text message containing specific keywords to a designated number.
• Signing up at a The Town Dentist office.

Opting Out

You can opt out of the Service at any time by texting “STOP” or “QUIT” to our service number. After sending the “STOP” message, you will receive a confirmation and will no longer receive messages from us. You may opt back in at any time by following the
original sign-up procedure.

Children

This Service is intended for use by individuals 18 years or older. If you are under 18, you must have permission from a parent or guardian to use the Service.

Intended Audience

The Service is limited to U.S. residents only.

Questions or Concerns?

If you have any questions about this Policy, please contact us by texting “HELP” to our designated service number or by emailing Dentistparamus@gmail.com.